See the below correspondence from the AFM-EPF dated March 18, 2020:

In response to concerns about novel coronavirus (COVID-19), the Fund Office is temporarily closing and will conduct operations remotely. We are implementing contingency plans to minimize work disruption during this period. The length of this temporary closure will be determined by the guidance of local health authorities and the U.S. Centers for Disease Control and Prevention and directives from State and Local governments.

Especially now, the most efficient way for participants to contact the Fund Office is to submit questions or concerns to use the Contact Us page on the Fund’s website at afm-epf.org Pension specific inquiries can also be sent to PensionSupport@afmepf.org These methods of communication will ensure the timeliest response and will be least affected by the temporary closure.

The Fund Office phone system (212-284-1311) will route to voicemail. Fund staff will check messages regularly and respond as promptly as possible.

Correspondence by U.S. postal mail may be delayed throughout the closure.

We will continuously evaluate Fund Office remote operations during this period and will make adjustments as needed to provide the highest level of customer service possible. We will keep participants apprised if there are any new developments.